Privacy Policy
Last Updated: January 15, 2025
We understand that when you're planning corporate events, you're trusting us with sensitive business information. This policy explains how Futuro N Onward collects, uses, and protects your data when you work with us or visit our website.
We've written this in plain language because legal documents shouldn't require a law degree to understand. If something's still unclear after reading this, reach out to us directly.
Information We Collect
Information You Give Us Directly
When you contact us about an event or request our services, we collect the information you choose to share:
- Your name, job title, and company name
- Email address and phone number
- Event details including dates, expected attendance, and venue preferences
- Budget information and specific requirements
- Any special requests or dietary restrictions for attendees
Technical Information
Our website automatically collects certain technical data to help us improve your experience:
- IP address and general location (city/region level)
- Browser type and device information
- Pages you visit and time spent on our site
- Referring website that brought you to us
We don't use tracking pixels from third-party advertising networks. The technical data we collect stays with us and helps us understand how people use our site.
How We Use Your Information
Your information serves specific purposes related to planning and executing successful events:
- Event Planning: We use your event details to create proposals, coordinate with vendors, and execute your corporate events according to your specifications.
- Communication: We'll contact you via email or phone to discuss event details, share updates, and address any concerns during the planning process.
- Legal Compliance: We maintain records as required by Taiwan business regulations and tax laws.
- Service Improvement: We analyze patterns in event requests to better serve corporate clients in the Taiwan market.
- Financial Processing: We process payment information through secure channels to complete transactions for our services.
We don't sell your information to third parties. Period. Your business details and event plans remain confidential between you and our team.
Data Storage and Security
Where We Store Your Data
Client information is stored on secure servers located in Taiwan and managed by reputable hosting providers. Event documentation and client communications are backed up regularly to prevent data loss.
Security Measures
We take reasonable precautions to protect your information:
- Encrypted connections (SSL/TLS) for data transmission
- Password-protected access to client files
- Limited employee access based on role requirements
- Regular software updates and security patches
- Secure disposal of physical documents containing client information
While we implement industry-standard security practices, no system is completely immune to breaches. We commit to notifying affected clients promptly if a security incident occurs that compromises their data.
Sharing Your Information
Event planning requires coordination with various service providers. Here's when and why we might share your information:
| Who We Share With | What We Share | Why |
|---|---|---|
| Venue Partners | Event date, attendance count, setup requirements | To secure and prepare event spaces according to your needs |
| Catering Services | Headcount, dietary restrictions, meal preferences | To provide appropriate food and beverage services |
| Audio/Visual Providers | Technical requirements, event schedule | To arrange necessary equipment and technical support |
| Transportation Companies | Pickup locations, passenger count, schedules | To coordinate guest transportation when requested |
| Payment Processors | Billing information, transaction amounts | To process payments securely for our services |
All vendors we work with are required to handle client information confidentially and use it only for the specific services they're providing. We vet our vendor partners carefully before recommending them for client events.
Your Rights Regarding Your Data
Under Taiwan's Personal Data Protection Act, you have specific rights regarding information we hold about you.
Access Your Information
You can request to see what personal data we have on file about you and your events. We'll provide this within 15 business days.
Request Corrections
If any information we have is inaccurate or outdated, you can ask us to correct it. This helps ensure event planning stays on track.
Data Deletion
You can request deletion of your information after event completion, though we may retain certain records for legal compliance purposes.
Withdraw Consent
If you've agreed to receive marketing communications, you can opt out at any time by clicking unsubscribe or contacting us directly.
Data Portability
You can request a copy of your data in a commonly used format if you want to transfer it to another service provider.
Lodge a Complaint
If you're concerned about how we've handled your data, you can file a complaint with Taiwan's National Development Council.
To exercise any of these rights, send an email to help@futurononward.com with your request. We'll respond within 10 business days and work with you to address your concerns.
Data Retention
We keep different types of information for different periods based on business needs and legal requirements:
- Active Client Data: Throughout our working relationship and for one year after event completion to address any follow-up needs.
- Financial Records: Seven years as required by Taiwan tax regulations.
- Marketing Contacts: Until you unsubscribe or request removal from our communications.
- Website Analytics: Aggregated data retained indefinitely, but individual visitor data purged after 24 months.
- Contract Documents: Five years after contract completion for potential legal reference.
When we no longer need information, we delete it securely. Digital records are permanently erased, and physical documents are shredded.
Cookies and Tracking
What We Use
Our website uses minimal cookies to function properly:
- Essential Cookies: Required for basic site functionality like remembering your language preference and maintaining secure sessions.
- Analytics Cookies: Help us understand which pages are most useful and where visitors encounter problems. This data is anonymized.
What We Don't Use
We don't use advertising cookies, social media tracking pixels, or third-party behavioral tracking tools. Your browsing patterns on our site aren't shared with advertising networks or data brokers.
You can disable cookies through your browser settings, though this may affect site functionality. Most modern browsers allow you to control cookie preferences in detail.
International Data Transfers
Futuro N Onward operates primarily in Taiwan, and your data is stored on servers located within Taiwan's borders. Occasionally, if an event involves international vendors or venues outside Taiwan, we may need to share limited information with service providers in other countries.
When international transfers are necessary, we ensure that:
- Only essential information is shared for the specific service being provided
- Vendors commit to data protection standards comparable to Taiwan's regulations
- We inform you when your event involves international service providers
- Contracts with international vendors include data protection clauses
If you have specific concerns about international data transfers related to your event, discuss this with us during the planning process. We can often work with local alternatives if you prefer.
Children's Privacy
Our services target corporate clients and business professionals. We don't knowingly collect information from individuals under 18 years of age. If we discover that we've inadvertently collected data from a minor, we'll delete it promptly.
Some corporate events we plan may include children as attendees (such as family days or company celebrations). In these cases, we collect only the minimum necessary information through the corporate client, not directly from minors.
Changes to This Policy
We review and update this privacy policy periodically as our business practices evolve or regulations change. When we make significant changes, we'll notify active clients by email and update the "Last Updated" date at the top of this page.
For minor clarifications or formatting changes, we'll simply update this document without individual notifications. We recommend checking back occasionally if you're curious about our current practices.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes we've made, you can discontinue using our services and request data deletion.
Third-Party Links
Our website and event materials sometimes include links to vendor websites, venue pages, or other external resources. Once you click these links and leave our site, we can't control how those organizations handle your data.
We recommend reviewing the privacy policies of any external sites you visit. While we work with reputable partners, their data practices are their own responsibility, not ours.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your information, we're here to help. Real people read and respond to privacy inquiries—you won't get an automated response.